Chime app users complain of being suddenly shut out of online accounts; banking app complaints to Consumer Financial Protection Bureau

Kaitlin Henderson, 24, was surprised when her Chime account was closed just before her paycheck was due to arrive.

Tyler Pasciak LaRiviere/Sun-Times

Kaitlin Henderson signed up with the popular banking app Chime for the reasons millions of users do: it’s easy to use and you can get your paychecks two days early.

What Henderson didn’t expect was for Chime to suddenly close her account — right before her next paycheck was due to arrive.

“I was baffled,” says Henderson, 24, a postal worker from suburban Worth who needed the money for her rent, car loan, cellphone bill and other expenses. “I thought it was a mistake.”

That was Oct. 11. She got a Chime representative on the phone and was told it could take up to 30 days to get her funds, she says. And she couldn’t get a straight answer about why the account was shut down.

“He said, ‘I can’t find an explicit reason.’ He said I wasn’t using Chime according to their policy, or something like that. I was like, what does that mean?”

Henderson eventually got her paycheck — after it went back to her payroll provider and then to her workplace — but she’s one of hundreds of consumers nationwide who have complained to regulators or griped on social media about having their Chime accounts suddenly closed or being unable to access their funds.

Since 2020, more than 3,500 complaints have been filed about San Francisco-based Chime Financial Inc. with the federal Consumer Financial Protection Bureau about closed accounts, unauthorized charges or other issues. Most are marked “closed with explanation,” meaning the company resolved them privately with the customer.

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Source:: Chicago Sun Times

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