Retailers are gearing up for the holiday shopping season as more gift-giving and holiday parties mean more returns

Retailers incur $166 million in returns for every $1 billion in sales, NRF survey finds.
Nearly half of Americans believe ‘wardrobing’ should be a ‘serious illegal offense,’ a new survey found.
Zara, H&M, Abercrombie & Fitch, and more are charging customers to return their items.

As holiday shopping ramps up, retailers are preparing for the aftermath of gift-giving – returns.

For some retailers, this means relaxing return policies to give customers more time to return an item while others are tightening rules to charge customers for returning products.

In a September study of 2,000 adults, market research company OnePoll found that 46% of survey respondents believed the practice of returning clothes after you’ve worn them — or “wardrobing” — should be considered a “serious illegal offense.”

Wardrobing may seem like a harmless way to recoup some quick cash, but research shows that less than half of all returned goods can be resold by companies at full-price. According to a 2021 study by the National Retail Federation, acts of return fraud like wardrobing amount to $12.6 billion in lost sales for retailers. 

To combat this offense, shoppers of brands Zara, H&M, J. Crew, and Kohl’s should expect to pay up if they want to return their clothes, Fox Business reports.

In September, H&M announced it would be testing return fees in its Norway stores while J. Crew already has  implemented its $7.50 flat fee for online returns, according to the Fox report.

For Zara, a $3.95 fee should be expected if a customer chooses not to return items in person. Similarly, Abercrombie & Fitch charges $7 in the same instance.

According to the Fox report, Walmart has relaxed its return policies as holiday shopping gets underway. Certain purchases made on or after October 1 are eligible for return up until January 2023.

In a …read more

Source:: Businessinsider

Leave a Reply

Your email address will not be published.